Usability Testing:
We watch 8-10 users of your target demographics using your site for realistic tasks.
We produce a complete report with recommendations for improvements. (details, packages)
Expert review:
Our experts review your application and evaluate it against known criteria for good design. We produce a rank ordering of your problems based on their severity, with recommendations for fixes. (details, packages)
Taskflow Analysis:
Let us help you organize your site.
We can recommend a sequence of pages for specific tasks that will best match user expectations, based on our expert opinions. (details, packages)
Wireframe Design:
We can recommend basic page contents, according to our expert opinion and understanding of user needs. (details, packages)
Contextual Inquiry:
We study 5-10 users of your target demographic using your existing product in their natural setting, doing their ordinary tasks with it.
We produce a complete report with recommendations for design fixes and common user task flows. Recommended for specialized applications or work tools, not ordinary consumer sites. (details, packages)
Card sorting:
When you need to get feedback on your site terminology and organization, a card sorting test will tell you what users think.
8-10 target users can help organize your site's information in the most intuitive manner. (details, packages)
Questionnaire:
A questionnaire sent to 100 users can tell you what they think of your brand, how easy they find your site to use, how satisfied they are with your customer care. Repeating the same survey every 6 months can help you track changes in their responses as you change your site. (details, packages)
Online user testing:
A combination of questionnaire methods and usability
testing, online testing allows you to identify customer response, as well as some areas of concern in usability.
We suggest 50-100 people. (details, packages)
Focus Groups (with partner Opinion-Way):
Test concepts and marketing messages the old-fashioned way, with customers in your target profiles. (details, packages)
